Introduction
Welcome to KHAVYN Fashion Private Limited ("KHAVYN", "Company", "we", "our", "us"). These Terms & Conditions ("Terms") govern your access to and use of www.khavyn.com, including all purchases, services, content, features, and transactions made through our website and, where applicable, our retail stores. By accessing our website, creating an account, placing an order, or purchasing any product, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
1. Eligibility
By using our website, you represent and warrant that: • You are legally capable of entering into a binding contract under applicable law. • The information provided by you is true, accurate, and complete. • You will use the website only for lawful purposes. • You will not misuse our website or services. If you are using the website on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
2. Account Registration
Certain features may require you to create an account. You are responsible for: • Maintaining the confidentiality of your login credentials. • Restricting unauthorized access to your account. • Promptly notifying KHAVYN of any unauthorized use. • Ensuring that your account information remains accurate and up to date. KHAVYN shall not be responsible for losses resulting from your failure to protect your account credentials.
3. Products
KHAVYN makes reasonable efforts to accurately display product descriptions, specifications, colours, pricing, and availability. However: • Actual product colours may vary due to monitor or device settings. • Minor variations in fabric texture, stitching, embroidery, measurements, or finish may occur. • Such variations shall not be considered manufacturing defects. All products are subject to availability.
4. Orders
Placing an order constitutes an offer to purchase a product. An order is accepted only after: • successful payment confirmation; or • successful receipt of the required 50% advance payment for eligible Partial Cash on Delivery (COD) orders, and confirmation by KHAVYN. KHAVYN reserves the right to refuse or cancel any order before dispatch for reasons including pricing errors, stock unavailability, suspected fraud, payment verification failure, or any other legitimate business reason.
5. Pricing
• All prices are displayed in Indian Rupees (INR) unless otherwise specified. • Prices are inclusive of applicable GST unless expressly stated otherwise. • Shipping charges, if applicable, will be displayed during checkout. • KHAVYN reserves the right to change prices at any time before an order is accepted.
6. Payment
Payment options include: • UPI • Credit Cards • Debit Cards • Net Banking • Mobile Wallets • Eligible Partial Cash on Delivery (COD) For eligible COD orders: • 50% of the order value must be paid in advance. • The remaining 50% is payable at the time of delivery. Further details are available in our Payment Policy.
7. Shipping and Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy. Delivery timelines are estimates only and may vary due to operational or external factors beyond KHAVYN's reasonable control.
8. Cancellation, Returns, Exchanges and Refunds
Cancellation, return, exchange, refund, and warranty matters are governed by the respective policies published on www.khavyn.com. Customers are encouraged to review these policies before placing an order.
9. Intellectual Property
All intellectual property associated with KHAVYN, including but not limited to: • Brand name. • Logos. • Trademarks. • Product designs. • Product photographs. • Videos. • Catalogues. • Website design. • Graphics. • Text. • Software. • Marketing materials. • Packaging. is owned by or licensed to KHAVYN and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission.
10. Acceptable Use
You agree not to: • Use the website for unlawful purposes. • Attempt unauthorized access to our systems. • Upload malicious software or harmful code. • Interfere with website security or functionality. • Copy or scrape website content without authorization. • Misrepresent your identity. • Engage in fraudulent transactions. • Violate applicable laws or regulations.
11. User Reviews and Content
If you submit reviews, comments, photographs, testimonials, or other content: • You confirm that the content is lawful and does not infringe third-party rights. • You grant KHAVYN a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt, and distribute such content for business, promotional, and marketing purposes, subject to applicable law. KHAVYN reserves the right to remove content that is unlawful, abusive, misleading, or otherwise inappropriate.
12. Privacy
The collection, use, storage, and protection of personal information are governed by our Privacy Policy. By using our website, you consent to the processing of your information in accordance with that Policy.
13. Third-Party Services
Our website may integrate with or link to third-party services, including payment gateways, logistics providers, analytics tools, and social media platforms. KHAVYN is not responsible for the content, availability, or practices of third-party services. Your use of such services is governed by their own terms and policies.
14. Limitation of Liability
To the fullest extent permitted by applicable law, KHAVYN shall not be liable for any indirect, incidental, special, exemplary, or punitive damages arising from or related to: • Use of or inability to use the website. • Delays in processing or delivery. • Technical failures. • Service interruptions. • Loss of data. • Unauthorized access to user accounts. • Third-party service failures. • Any reliance on information available on the website. Nothing in these Terms limits liability that cannot be excluded under applicable law.
15. Indemnity
You agree to indemnify and hold harmless KHAVYN, its directors, officers, employees, affiliates, and representatives from any claims, losses, damages, liabilities, costs, or expenses arising from: • Your breach of these Terms. • Your misuse of the website. • Your violation of any law. • Your infringement of any third-party rights.
16. Force Majeure
KHAVYN shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to: • Natural disasters. • Floods. • Fire. • Epidemics or pandemics. • Labour disputes. • Transportation disruptions. • Government restrictions. • War or civil disturbances. • Power outages. • Internet or telecommunications failures.
17. Suspension or Termination
KHAVYN may suspend or terminate access to the website or cancel orders where a user: • Violates these Terms. • Engages in fraudulent activity. • Misuses promotional offers. • Abuses return, exchange, or complaint processes. • Interferes with website operations. • Acts unlawfully or in bad faith.
18. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts located in Pune, Maharashtra, shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the use of the website.
19. Changes to these Terms
KHAVYN reserves the right to amend or update these Terms & Conditions at any time without prior notice. The updated version will be published on www.khavyn.com and will become effective from the date of publication. Continued use of the website after such publication constitutes acceptance of the revised Terms.
20. Contact Us
For questions regarding these Terms & Conditions, please contact: KHAVYN Fashion Private Limited Customer Care: +91-9373205258 Email: complaint.khavyn@gmail.com Website: www.khavyn.com Registered Office: Sr. No. 80/16, Kavita Apartment, Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra, India By accessing or using www.khavyn.com, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
KHAVYN FASHION PRIVATE LIMITED
GSTIN: 27AAMCK8767F1ZW • Registered Office: Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra
For questions regarding this policy, email legal@khavyn.com