Introduction
Welcome to KHAVYN Fashion Private Limited ("KHAVYN", "we", "our", "us"). This Shipping & Delivery Policy explains how orders placed through www.khavyn.com are processed, shipped, and delivered. By placing an order with KHAVYN, you acknowledge that you have read, understood, and agree to this Policy.
1. Order Processing
• Orders are processed only after successful payment confirmation or receipt of the required 50% advance payment for eligible Partial Cash on Delivery (COD) orders. • Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. • During product launches, festivals, promotional campaigns, or unforeseen circumstances, processing times may be extended. Customers will be notified where reasonably practicable.
2. Shipping Coverage
KHAVYN currently ships across India to serviceable PIN codes through trusted logistics partners. Delivery to certain remote, restricted, or non-serviceable locations may not be available. We reserve the right to refuse or cancel orders for locations that cannot be serviced.
3. Delivery Time
Estimated delivery timelines are: • Metro Cities: 2–5 business days after dispatch. • Non-Metro Cities: 3–7 business days after dispatch. • Remote or Rural Locations: 5–10 business days after dispatch. These timelines are estimates only and are not guaranteed. Actual delivery times may vary due to courier operations, weather conditions, festivals, public holidays, transportation disruptions, government restrictions, or other events beyond KHAVYN's reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed. From time to time, KHAVYN may offer free shipping promotions or other shipping benefits at its sole discretion.
5. Order Tracking
Once an order has been dispatched, customers will receive shipment confirmation through email, SMS, WhatsApp, or other available communication channels, together with tracking information where available. Tracking updates are provided by the respective logistics partner and may occasionally be delayed.
6. Delivery Attempts
Courier partners generally make multiple delivery attempts in accordance with their operational policies. If delivery cannot be completed because: • the customer is unavailable; • the delivery address is incorrect or incomplete; • the customer refuses to accept the shipment without a valid reason; or • the customer cannot be contacted, the shipment may be returned to KHAVYN. Additional shipping charges may apply for re-dispatch, where permitted by law.
7. Partial Cash on Delivery (COD)
For eligible COD orders: • 50% of the total order value must be paid in advance at the time of placing the order. • The remaining 50% is payable to the delivery partner at the time of delivery. • Orders will not be processed until the advance payment has been successfully received. • COD availability depends on the delivery location, order value, and operational feasibility. KHAVYN reserves the right to withdraw or restrict the COD facility at any time.
8. Delivery Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address at the time of placing an order. To help ensure successful delivery, customers should provide: • Full Name of the Recipient. • House/Flat/Apartment Number. • Building Name (if applicable). • Street, Area, or Locality. • Nearest Landmark (mandatory where applicable). • Accurate Location Details, including a Google Maps location or map pin, where requested or available, especially for difficult-to-locate addresses. • City. • State. • PIN Code. • Mobile Number. Customers are solely responsible for ensuring that all delivery information is accurate and complete. KHAVYN shall not be liable for any delay, failed delivery, additional delivery charges, or return of the shipment arising from: • Incorrect or incomplete delivery address. • Incorrect PIN Code. • Missing or inaccurate landmark. • Incorrect or unavailable map location. • Incorrect recipient name or contact number. • Failure of the customer to respond to delivery calls or messages from the courier partner. • Any other information provided by the customer that prevents successful delivery. If an order is returned to KHAVYN due to an incorrect or incomplete delivery address or because the customer could not be contacted or the location could not be identified, KHAVYN reserves the right to charge applicable re-shipping, handling, and logistics costs before arranging a re-delivery, where permitted by applicable law.
9. Inspection at Delivery
Customers are advised to inspect the package at the time of delivery. If the outer package appears: • tampered; • damaged; • opened; • torn; or • otherwise compromised, customers should: • take photographs or videos before opening the parcel, where possible; • notify the delivery representative if appropriate; and • contact KHAVYN Customer Care within 24 hours of delivery. Failure to report visible transit damage promptly may affect our ability to investigate claims with logistics partners.
10. Delayed Deliveries
KHAVYN is not liable for delays caused by circumstances beyond its reasonable control, including but not limited to: • severe weather; • natural disasters; • transportation disruptions; • strikes or labour disputes; • government restrictions; • public holidays; • pandemics or epidemics; • courier operational delays; or • force majeure events. Where feasible, customers will be informed of significant delays.
11. Lost Shipments
If a shipment is confirmed by the logistics partner as lost before delivery, KHAVYN will, after completing its verification process, either: • dispatch a replacement product (subject to availability); or • process a refund in accordance with our applicable policies.
12. International Shipping
At present, KHAVYN ships only within India unless otherwise announced on www.khavyn.com. If international shipping becomes available in the future, separate terms and conditions may apply.
13. Refused Deliveries
If a customer refuses delivery without a valid reason after the order has been shipped: • the order may be treated as a refused shipment; • any applicable shipping, return shipping, packaging, payment gateway, and operational costs may be deducted from amounts refundable, where permitted by applicable law and our published policies; • KHAVYN may restrict Partial COD or other payment options for future purchases.
14. Force Majeure
KHAVYN shall not be liable for delays or failure to perform its shipping obligations due to events beyond its reasonable control, including but not limited to natural disasters, floods, fires, pandemics, transportation failures, labour disputes, governmental actions, war, civil disturbances, power failures, or internet disruptions.
15. Changes to this Policy
KHAVYN reserves the right to amend or update this Shipping & Delivery Policy at any time without prior notice. The latest version will always be available on www.khavyn.com and will become effective from the date of publication.
16. Contact Us
For shipping or delivery-related queries, please contact: KHAVYN Fashion Private Limited Customer Care: +91-9373205258 Email: complaint.khavyn@gmail.com Website: www.khavyn.com Registered Office: Sr. No. 80/16, Kavita Apartment, Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra, India By placing an order on www.khavyn.com, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.
KHAVYN FASHION PRIVATE LIMITED
GSTIN: 27AAMCK8767F1ZW • Registered Office: Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra
For questions regarding this policy, email legal@khavyn.com