1. Introduction
At KHAVYN Fashion Private Limited ("KHAVYN", "we", "our", or "us"), customer satisfaction is important to us. We take great care in manufacturing, inspecting, packaging, and shipping every product. This Return & Refund Policy explains the conditions under which products purchased from www.khavyn.com or authorized KHAVYN sales channels may be returned, exchanged, or refunded. By placing an order, you agree to this Policy.
2. Return Eligibility
A return request must be submitted within three (3) calendar days from the date the product is marked as delivered by our logistics partner. Return requests received after this period will ordinarily not be accepted unless required by applicable law.
3. Eligible Reasons for Return
Returns may be accepted only in the following circumstances: • Incorrect product delivered. • Incorrect size delivered by KHAVYN. • Manufacturing defect. • Product damaged during transit. • Missing item(s) from the shipment. • Product substantially different from the order confirmation. Approval of a return request is subject to verification by KHAVYN.
4. Non-Returnable Products
Returns will not be accepted if: • The request is made after three (3) calendar days of delivery. • The product has been worn, washed, altered, or used. • The product has stains, perfume, deodorant, smoke, makeup, pet hair, or any other signs of use. • Original tags, labels, or packaging are missing or damaged. • The product has been intentionally damaged after delivery. • The product was purchased during a final sale or marked as non-returnable (where clearly stated). • The product is customized or personalized.
5. Return Request Process
Customers must initiate a return by contacting KHAVYN Customer Support through the designated support channels. The following information may be required: • Order Number • Invoice (if available) • Product photographs • Packaging photographs • Description of the issue Submission of a return request does not automatically guarantee approval.
6. Return Approval
KHAVYN reserves the right to review all return requests before approving them. Additional photographs or information may be requested. If the return is approved, the customer will receive return instructions.
7. Condition of Returned Products
Returned products must be received by KHAVYN in the same condition in which they were delivered, including: • Original product • Original tags attached • Original packaging • Accessories (if any) • Complimentary items (if any) Products failing inspection may be rejected.
8. Inspection of Returned Products
To ensure transparency, maintain quality standards, and prevent fraudulent return claims, every returned shipment received by KHAVYN may undergo a documented inspection process. The inspection process may include, without limitation: • Continuous video recording of the unopened return parcel from the time it is received until the inspection is completed. • Photographs of the outer packaging before opening. • Recording of courier labels, shipment details, and package condition. • Verification of the product's SKU, size, colour, barcode, QR code, serial identifiers (where applicable), tags, labels, and packaging. • Inspection of the returned product for signs of use, washing, alteration, damage, substitution, or tampering. • Comparison of the returned product with the original order records, dispatch records, and quality control records. KHAVYN may preserve these records for internal verification, fraud prevention, payment dispute resolution, insurance claims, chargeback proceedings, regulatory compliance, or legal proceedings.
9. Verification of Returned Products and Fraud Prevention
Customers must return the exact original KHAVYN product supplied against the relevant order. If, during inspection, KHAVYN reasonably determines that: • the returned parcel has been tampered with; • the parcel contains a product different from the one originally supplied; • a counterfeit, duplicate, or substituted product has been returned; • the product has been intentionally damaged after delivery; • the returned item has been worn, washed, altered, or used beyond reasonable inspection; • original tags, labels, accessories, packaging, or complimentary items are missing without reasonable explanation; • the returned parcel contains any item other than the original KHAVYN product; or • there is evidence of attempted return fraud or abuse, KHAVYN reserves the right, subject to applicable law, to: • reject the return request; • decline any refund, replacement, exchange, or store credit; • return the disputed product to the customer at the customer's cost, where appropriate; • suspend or permanently deactivate the customer's KHAVYN account in cases of repeated or fraudulent conduct; • refuse future orders from the customer; • contest payment disputes, chargebacks, or fraudulent claims before banks, payment gateways, card networks, or other authorities; and • pursue any civil or criminal remedies available under applicable law. In reaching its decision, KHAVYN may rely on one or more forms of evidence, including: • the continuous unboxing and inspection video; • photographs taken during inspection; • courier tracking records; • courier weight and package details, where available; • dispatch records; • warehouse quality control records; • product identification records; and • any other relevant documentary or electronic evidence. The inspection video forms part of the verification process and is not the sole basis for determining a claim.
10. Refund Approval
Refunds will be processed only after: • the returned product has been received by KHAVYN; and • the returned product successfully passes our inspection. Approval of the return request alone does not guarantee a refund.
11. Refund Method
Approved refunds will generally be processed to the original payment method used for the purchase. For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another method specified by KHAVYN after verification of the customer's details.
12. Refund Timeline
Once approved, refunds are generally initiated within 7–10 business days. The time taken for the credited amount to appear in the customer's account may vary depending on the bank or payment service provider.
13. Shipping Charges
Original shipping charges are generally non-refundable unless: • the wrong product was delivered; • the product had a verified manufacturing defect; • the product was damaged during transit due to reasons attributable to KHAVYN.
14. Return Shipping
Where KHAVYN arranges the return pickup, customers must securely pack the product and hand it over to the authorized logistics partner. Where customers are instructed to self-ship, they should use a reliable courier service and retain proof of dispatch until the return process is completed.
15. Fraudulent Returns and Abuse of the Return Policy
KHAVYN is committed to maintaining a fair return process for all customers. Any attempt to misuse the Return & Refund Policy, including but not limited to: • returning a different product; • returning counterfeit merchandise; • intentionally damaging products before return; • removing or replacing original tags; • submitting false or misleading claims; • manipulating packaging or shipment contents; • repeated abuse of return privileges; or • engaging in fraudulent or unlawful conduct, may result in one or more of the following actions, subject to applicable law: • rejection of the return or refund request; • cancellation of pending orders; • suspension or termination of the customer's account; • refusal of future purchases; • recovery of losses or associated costs where legally permissible; • reporting the matter to payment providers, logistics partners, insurers, or law enforcement authorities where appropriate. KHAVYN reserves the right to investigate any suspicious return request before issuing a final decision.
16. Limitation of Liability
KHAVYN shall not be responsible for products that are lost, damaged, altered, or substituted while in the customer's possession or due to improper packaging by the customer before return shipment.
17. Customer Responsibilities
Customers agree to: • return only the original product supplied by KHAVYN; • keep the product unused until any approved return is completed; • retain original tags and packaging; • provide accurate information during the return process; and • cooperate with any reasonable verification requested by KHAVYN.
18. Governing Law
This Policy shall be governed by the laws of India. Subject to applicable consumer protection laws, disputes relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra.
19. Contact Us
KHAVYN Fashion Private Limited Customer Care: +91-9373205258 Email: support@khavyn.com Website: www.khavyn.com Business Hours: Monday–Saturday 10:00 AM – 6:00 PM IST
20. Changes to This Policy
KHAVYN reserves the right to amend this Return & Refund Policy at any time. The latest version will be published on www.khavyn.com and shall become effective from the stated "Last Updated" date.
KHAVYN FASHION PRIVATE LIMITED
GSTIN: 27AAMCK8767F1ZW • Registered Office: Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra
For questions regarding this policy, email legal@khavyn.com