Introduction
Welcome to KHAVYN Fashion Private Limited ("KHAVYN", "we", "our", "us"). At KHAVYN, we strive to provide a seamless shopping experience. This Cancellation Policy explains the circumstances under which an order may be cancelled by a customer or by KHAVYN. By placing an order on www.khavyn.com, you acknowledge that you have read, understood, and agree to this Cancellation Policy.
1. Customer-Initiated Cancellation
Customers may request cancellation of an order only before the order has entered processing, packing, or shipment. Cancellation requests may be submitted through: • Your account on www.khavyn.com (where available); • Email: complaint.khavyn@gmail.com; or • Customer Care: +91-9373205258. Once an order has entered processing, packing, or has been dispatched, it cannot be cancelled. Any request after dispatch shall be governed by KHAVYN's Return & Refund Policy, where applicable.
2. Cancellation After Shipment
Once an order has been dispatched from our warehouse, it cannot be cancelled. Customers who no longer wish to keep a delivered product may submit a return request only if the product qualifies under KHAVYN's Return & Refund Policy. Submission of a return request does not guarantee acceptance, and all requests are subject to eligibility, verification, and quality inspection.
3. Partial Cash on Delivery (COD) Orders
KHAVYN offers Partial Cash on Delivery (COD) for eligible orders. Under this payment option: • 50% of the total order value must be paid in advance at the time of placing the order. • The remaining 50% is payable at the time of delivery. Customers selecting Partial COD are requested to place orders only if they genuinely intend to complete the purchase. KHAVYN reserves the right to: • Cancel suspicious, fraudulent, duplicate, or unverifiable Partial COD orders; • Restrict, suspend, or permanently disable the Partial COD facility for customers who repeatedly refuse deliveries, misuse the facility, or violate KHAVYN policies; • Require full prepaid payment for future purchases at its sole discretion.
4. Cancellation by KHAVYN
KHAVYN reserves the right to cancel any order, in whole or in part, without prior notice, under circumstances including but not limited to: • Product becoming unavailable or out of stock; • Pricing, technical, or typographical errors; • Duplicate orders; • Incorrect product information; • Failure of payment authorization or verification; • Failure to receive the required advance payment for eligible Partial COD orders; • Suspected fraudulent or unauthorized transactions; • Violation of our Terms & Conditions or other published policies; • Delivery address being incomplete, incorrect, or non-serviceable; • Force majeure events including natural disasters, strikes, transportation disruptions, government restrictions, pandemics, or other events beyond KHAVYN's reasonable control. Where payment has already been received for an order cancelled by KHAVYN, an appropriate refund will be processed in accordance with this Policy.
5. Refund for Cancelled Orders
If an order is cancelled before it enters processing or shipment: • Prepaid Orders: The full amount paid, including applicable taxes, will be refunded to the original payment method. • Partial COD Orders: The 50% advance payment will be refunded to the original payment method, provided the cancellation request is approved and received before the order enters processing, packing, or shipment. If a customer refuses delivery of a dispatched Partial COD order without a valid reason or otherwise breaches this Cancellation Policy, KHAVYN reserves the right to retain or deduct all or part of the advance payment towards shipping, return shipping, packaging, payment gateway charges, and other reasonable operational costs, to the extent permitted by applicable law and in accordance with our Payment Policy. Approved refunds are generally processed within 7 to 10 business days. The time required for the refund to reflect in the customer's account may vary depending on the customer's bank or payment service provider.
6. Modification of Orders
Customers may request modifications relating to: • Product; • Size; • Colour; • Quantity; • Shipping Address; • Billing Address; or • Contact Details, only before the order enters processing. Once an order has entered processing, packing, or shipment, modifications cannot be guaranteed. For Partial COD orders, if an approved modification changes the order value, the advance payment may need to be adjusted before the order is processed. KHAVYN will make reasonable efforts to accommodate modification requests but does not guarantee that all requests can be fulfilled.
7. Promotional and Limited Edition Orders
Orders placed during: • Product launches; • Limited edition collections; • Exclusive releases; • Festival campaigns; • Flash sales; • Clearance events; or • Special promotional campaigns, may not be eligible for cancellation once confirmed due to limited inventory, operational requirements, or high order volumes.
8. Abuse of the Cancellation Policy
KHAVYN reserves the right to refuse service, suspend customer accounts, cancel future orders, restrict available payment methods, or take any other appropriate action if a customer is found to have: • Repeatedly cancelled confirmed orders without reasonable cause; • Misused promotional offers or discount benefits; • Placed fraudulent, fake, or speculative orders; • Repeatedly refused delivery without a valid reason; • Misused the Partial COD facility; • Submitted false information; or • Engaged in activities that adversely affect KHAVYN, its operations, employees, logistics partners, or other customers.
9. Relationship with Other Policies
This Cancellation Policy should be read together with KHAVYN's: • Terms & Conditions; • Payment Policy; • Shipping & Delivery Policy; • Return & Refund Policy; • Exchange Policy; • Warranty & Product Care Policy; and • Privacy Policy. In the event of any inconsistency, the policy specifically governing the relevant subject matter shall prevail to the extent of such inconsistency.
10. Contact Us
For cancellation requests or assistance, please contact: KHAVYN Fashion Private Limited Customer Care: +91-9373205258 Email: complaint.khavyn@gmail.com Website: www.khavyn.com Registered Office: Sr. No. 80/16, Kavita Apartment, Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra, India By placing an order on www.khavyn.com, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
KHAVYN FASHION PRIVATE LIMITED
GSTIN: 27AAMCK8767F1ZW • Registered Office: Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra
For questions regarding this policy, email legal@khavyn.com