Introduction
Welcome to KHAVYN Fashion Private Limited ("KHAVYN", "we", "our", "us"). At KHAVYN, we are committed to delivering premium-quality apparel and an exceptional shopping experience. If your purchase meets the eligibility criteria outlined below, you may request an exchange in accordance with this Exchange Policy. By placing an order on www.khavyn.com, you agree to this Exchange Policy.
1. Exchange Eligibility
An exchange request may be accepted only if: • The request is submitted within 3 (three) calendar days from the date of delivery. • The product is unused, unworn, unwashed, and undamaged. • All original tags, labels, packaging, accessories, invoices, and promotional items are returned with the product. • The product is in its original condition and suitable for resale. • The product successfully passes our Quality Inspection after it is received at our warehouse. Exchange requests submitted after the above period may not be accepted.
2. Eligible Reasons for Exchange
Subject to verification and quality inspection, exchanges may be permitted for: • Incorrect size received. • Incorrect colour received. • Incorrect product delivered. • Manufacturing defect. • Product damaged during transit. • Product received with missing components or accessories (where applicable). KHAVYN reserves the right to verify all exchange requests before approval.
3. Non-Exchangeable Products
The following items are not eligible for exchange: • Products returned after 3 days from delivery. • Used, worn, washed, altered, ironed, stained, or damaged products. • Products without original tags or packaging. • Products with perfume, deodorant, smoke, makeup, detergent, pet hair, or other signs of use. • Gift cards or store credits. • Customized, personalised, embroidered-on-demand, or altered products. • Products marked as Final Sale, Clearance, Non-Returnable, or Non-Exchangeable, unless required by applicable law. • Products damaged due to improper use, negligence, or incorrect washing by the customer.
4. Exchange Process
To request an exchange: 1. Contact Customer Care within 3 days of delivery. 2. Provide: o Order Number; o Reason for exchange; o Photographs or videos of the product (if requested). 3. If approved, KHAVYN will provide further instructions regarding pickup or return shipment. 4. The returned product will undergo a Quality Inspection after receipt. 5. If the inspection is successful, the replacement product will be dispatched subject to stock availability.
5. Quality Inspection
Every returned product undergoes a detailed quality inspection. An exchange may be rejected if: • The product has been used or worn. • The returned item does not match the original order. • Tags or packaging are missing. • The product is damaged by the customer. • The product fails our quality standards. KHAVYN's quality inspection findings shall be final for the purpose of determining exchange eligibility.
6. Wrong or Tampered Return
To protect against fraudulent returns, KHAVYN may record a video during the unboxing and inspection of returned parcels. If, during inspection, it is found that: • a different product has been returned; • the product has been tampered with; • the product is counterfeit or not originally supplied by KHAVYN; • essential components, accessories, tags, or packaging are missing due to customer actions; or • the returned product is materially different from the item originally delivered, the exchange request will be rejected. The returned item may be shipped back to the customer at the customer's cost, and KHAVYN reserves the right to refuse any refund or exchange in such cases.
7. Exchange Subject to Availability
Exchanges are subject to inventory availability. If the requested size, colour, or product is unavailable, KHAVYN may, at its discretion: • offer another available size or colour; • offer an equivalent product of equal value (with the customer's consent); or • issue store credit or process a refund only where required under our Return & Refund Policy or applicable law.
8. Shipping Charges for Exchanges
If the exchange is due to: • a manufacturing defect; • a damaged product received; • an incorrect product shipped by KHAVYN; or • an incorrect size or colour dispatched by KHAVYN, KHAVYN will bear the applicable exchange shipping charges. For exchanges requested due to customer preference (such as ordering the wrong size or changing colour preference), exchange shipping or handling charges may apply, where permitted by law. Any applicable charges will be communicated before processing the exchange.
9. Retail Store Purchases
Products purchased from a KHAVYN retail store may be exchanged only at eligible KHAVYN stores, subject to: • presentation of the original purchase invoice; • compliance with this Exchange Policy; and • successful quality inspection. Cash refunds for retail store purchases will not be provided unless required by applicable law.
10. Abuse of the Exchange Policy
KHAVYN reserves the right to reject exchange requests or restrict future purchases if a customer is found to have: • repeatedly misused the exchange process; • submitted false or fraudulent claims; • returned products that do not match the original order; or • otherwise acted in bad faith.
11. Changes to this Policy
KHAVYN reserves the right to modify, update, or revise this Exchange Policy at any time without prior notice. The updated version will be published on www.khavyn.com and will become effective from the date of publication.
12. Contact Us
For exchange requests or assistance, please contact: KHAVYN Fashion Private Limited Customer Care: +91-9373205258 Email: complaint.khavyn@gmail.com Website: www.khavyn.com Registered Office: Sr. No. 80/16, Kavita Apartment, Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra, India By placing an order on www.khavyn.com, you acknowledge that you have read, understood, and agreed to this Exchange Policy.
KHAVYN FASHION PRIVATE LIMITED
GSTIN: 27AAMCK8767F1ZW • Registered Office: Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra
For questions regarding this policy, email legal@khavyn.com