Introduction
Welcome to KHAVYN Fashion Private Limited ("KHAVYN", "we", "our", "us"). This Payment Policy explains the payment methods, payment terms, and conditions applicable to purchases made through www.khavyn.com and, where applicable, at KHAVYN retail stores. By placing an order with KHAVYN, you agree to this Payment Policy.
1. Accepted Payment Methods
KHAVYN accepts the following payment methods: • UPI • Credit Cards • Debit Cards • Net Banking • Mobile Wallets • Cash on Delivery (COD) – Partial Advance (where available) All online payments are processed through secure, PCI-DSS-compliant payment gateway partners.
2. Cash on Delivery (COD) – Partial Advance
To reduce fraudulent orders and ensure efficient order processing, KHAVYN offers Partial Cash on Delivery (COD) for eligible orders. Under this payment option: • 50% of the total order value must be paid in advance at the time of placing the order. • The remaining 50% is payable at the time of delivery to the delivery partner. • Orders will be processed only after the advance payment has been successfully received. • COD availability may vary depending on the delivery location, order value, product category, and serviceability. KHAVYN reserves the right to disable the COD option for specific orders, customers, products, or locations at its sole discretion.
3. Advance Payment for COD Orders
The advance amount paid for a COD order: • confirms the customer's intention to purchase; • enables order processing and shipment; and • may be adjusted against cancellation or return charges where permitted under applicable policies and law. If a customer refuses to accept a valid COD shipment without an approved reason, the advance amount may be retained by KHAVYN to recover shipping, handling, packaging, payment gateway, and other operational costs, subject to applicable law.
4. Full Prepaid Orders
Customers may choose to pay 100% of the order value online using any of the available digital payment methods. Orders are processed only after successful payment authorization.
5. Payment Security
KHAVYN does not store or have access to sensitive payment information such as: • Credit Card Number • Debit Card Number • CVV • UPI PIN • Net Banking Passwords Payment information is securely processed by authorized payment gateway providers using industry-standard encryption and security protocols.
6. Order Confirmation
An order is considered confirmed only after: • successful payment authorization for prepaid orders; or • successful receipt of the required 50% advance payment for eligible COD orders. Customers will receive an order confirmation by email and/or SMS/WhatsApp, where applicable.
7. Pricing and Taxes
• All prices displayed on www.khavyn.com are in Indian Rupees (INR) unless otherwise stated. • Prices are inclusive of applicable Goods and Services Tax (GST), unless clearly specified otherwise. • Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
8. Failed or Declined Transactions
If a payment fails or is declined: • no order will be processed until successful payment is received; • customers may retry the transaction using the same or another payment method; and • KHAVYN is not responsible for delays caused by banks, payment gateways, or network issues. If an amount is debited but the order is not confirmed, the refund (if applicable) will be processed in accordance with the payment gateway or banking partner's timelines.
9. Refunds
Approved refunds will be processed in accordance with KHAVYN's Return & Refund Policy. Refunds for prepaid transactions will generally be credited to the original payment method within 7–10 business days, although the actual credit timeline depends on the customer's bank or payment service provider. For COD orders, any eligible refund will be processed to the customer's designated bank account or another approved refund method.
10. Fraud Prevention
KHAVYN reserves the right to: • verify payment information; • request additional identity or address verification; • cancel or hold orders suspected of fraud or unauthorized activity; • restrict payment methods for customers with repeated failed deliveries, refused COD orders, chargeback abuse, or fraudulent transactions.
11. Payment Disputes
Any payment-related dispute should be reported to KHAVYN Customer Care as soon as possible with the relevant order details and proof of payment. KHAVYN will investigate the matter and work with the payment service provider to resolve genuine disputes in accordance with applicable laws.
12. Changes to this Policy
KHAVYN reserves the right to amend or update this Payment Policy at any time without prior notice. The latest version will always be available on www.khavyn.com and will take effect from the date of publication.
13. Contact Us
For any payment-related queries or assistance, please contact: KHAVYN Fashion Private Limited Customer Care: +91-9373205258 Email: complaint.khavyn@gmail.com Website: www.khavyn.com Registered Office: Sr. No. 80/16, Kavita Apartment, Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra, India By placing an order on www.khavyn.com, you acknowledge that you have read, understood, and agreed to this Payment Policy.
KHAVYN FASHION PRIVATE LIMITED
GSTIN: 27AAMCK8767F1ZW • Registered Office: Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra
For questions regarding this policy, email legal@khavyn.com