Introduction
Welcome to KHAVYN Fashion Private Limited ("KHAVYN", "we", "our", "us"). KHAVYN respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you visit www.khavyn.com, purchase products through our website or retail stores, communicate with us, or otherwise interact with our services. By accessing or using our website or purchasing our products, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information: A. Personal Information • Full Name • Mobile Number • Email Address • Billing Address • Shipping Address • PIN Code • Date of Birth (if voluntarily provided) • Gender (if voluntarily provided) B. Order Information • Order Number • Products Purchased • Product Size • Product Colour • Quantity • Purchase Value • Invoice Details • Order History C. Payment Information Payments are processed securely through authorized third-party payment gateways. KHAVYN does not store your: • Credit Card Number • Debit Card Number • CVV • UPI PIN • Net Banking Password • Other sensitive payment credentials D. Technical Information When you visit our website, we may automatically collect: • IP Address • Browser Type • Device Information • Operating System • Language Preferences • Date and Time of Visit • Pages Viewed • Referral Source • Website Usage Data • Cookies and Similar Technologies E. Information Collected at Retail Stores When you shop at a KHAVYN retail store, we may collect: • Name • Mobile Number • Email Address • Purchase History • Loyalty Programme Details (if applicable) • CCTV Footage for safety and security purposes
2. How We Use Your Information
We may use your information to: • Process and fulfil orders. • Deliver products. • Verify your identity. • Process payments. • Provide customer support. • Process exchanges, returns, refunds, or warranty claims. • Send invoices and order confirmations. • Communicate delivery updates. • Improve our products and services. • Personalize your shopping experience. • Detect and prevent fraud. • Comply with legal and regulatory obligations. • Respond to customer enquiries and complaints. Where you have provided consent or where otherwise permitted by law, we may also send you updates regarding new collections, promotions, exclusive offers, events, or marketing communications. You may opt out of marketing communications at any time.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to: • Maintain secure login sessions. • Remember your shopping cart. • Save your preferences. • Improve website performance. • Analyse visitor behaviour. • Enhance user experience. • Support security and fraud prevention. You can manage or disable cookies through your browser settings. Some website features may not function properly if essential cookies are disabled. For more information, please refer to our Cookie Policy.
4. Sharing of Personal Information
KHAVYN does not sell or rent your personal information. We may share your information only when necessary with trusted service providers, including: • Payment Gateway Providers. • Courier and Logistics Partners. • Website Hosting Providers. • Technology Service Providers. • Customer Support Platforms. • SMS and Email Service Providers. • Analytics and Marketing Service Providers. • Professional advisers (such as auditors or legal advisers). • Government authorities, regulators, or law enforcement agencies where required by law. These parties are required to handle your information in accordance with applicable laws and contractual obligations.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including: • SSL encryption. • Secure servers. • Firewalls. • Restricted access controls. • Password-protected systems. • Security monitoring and periodic reviews. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as reasonably necessary to: • Fulfil the purposes described in this Privacy Policy. • Comply with legal, accounting, tax, or regulatory obligations. • Resolve disputes. • Enforce our agreements. When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.
7. Your Rights
Subject to applicable law, you may request to: • Access your personal information. • Correct or update inaccurate information. • Request deletion of eligible personal information. • Withdraw consent where processing is based on consent. • Request information regarding the processing of your personal data. • Opt out of promotional communications. To exercise these rights, please contact us using the details provided below.
8. Children's Privacy
Our website is intended for individuals who are legally capable of entering into binding contracts under applicable law. We do not knowingly collect personal information from children without appropriate authorization. If we become aware that personal information has been collected contrary to applicable law, we will take reasonable steps to delete such information.
9. Third-Party Websites
Our website may contain links to third-party websites or services. KHAVYN is not responsible for the privacy practices, security, or content of such third-party websites. Users are encouraged to review the privacy policies of those websites before providing personal information.
10. International Data Processing
If you access our website from outside India, your personal information may be processed and stored in India or in other jurisdictions where our service providers operate, subject to applicable legal safeguards.
11. Legal Disclosure
We may disclose personal information where necessary to: • Comply with applicable laws, regulations, court orders, or lawful requests. • Protect the rights, property, or safety of KHAVYN, our customers, employees, or the public. • Detect, investigate, or prevent fraud, security incidents, or unlawful activities. • Enforce our legal rights, agreements, and policies.
12. Changes to this Privacy Policy
KHAVYN reserves the right to amend or update this Privacy Policy at any time. The revised version will be published on www.khavyn.com with the updated Effective Date. Continued use of the website after publication of any changes constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact: Privacy Officer KHAVYN Fashion Private Limited Email: privacy@khavyn.com Customer Care: +91-9373205258 Website: www.khavyn.com Registered Office: Sr. No. 80/16, Kavita Apartment, Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra, India By accessing or using www.khavyn.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
KHAVYN FASHION PRIVATE LIMITED
GSTIN: 27AAMCK8767F1ZW • Registered Office: Samarth Nagar, New Sangavi, Pune – 411027, Maharashtra
For questions regarding this policy, email legal@khavyn.com